In today’s world computers have become a staple in the home. When this vital part of your daily life is down, who do you turn to? How do you find a trustworthy technician – one who can diagnose and correct the problem for a fair and reasonable fee? What is a fair and reasonable fee?
Best Buy’s Geek Squad, which advertises heavily in the area of technical support, charges $199.99 for virus removal and optimization. They will back up your data for an additional $99.99. For this price, you could be bringing a new computer into your home. Is this a fair and reasonable repair fee? I beg to differ.
Customers often pay a computer repair bill with little or no comprehension of the problem, just to regain normalcy in the home or workplace. We would rather have our computers up and running at any cost, rather than to be without constant contact with our friends via e-mail, the convenience of online news and shopping, or the Power Point presentation needed for work the next day. We’ve all been there.
Because technology is changing at lightning speed, there is a general lack of knowledge in this specific area, and many computer owners fall prey to dishonest technicians. It is important to hire a computer technician you can trust, not only for the best job for your money, but also for the purpose of identity protection. If a deceitful, overcharging technician is working on your computer, who is to say that he would not compromise the personal information that is stored on your PC. You may be losing more than just $300 at this point. As the paying customer, you should have the opportunity to meet with your technician, one on one, to ensure that your computer is in good hands. This personal approach fosters trust and a good solution to your computer problems. And, don’t forget to ask questions! The more knowledgeable you are about your computer, the less likely you are to be taken advantage of. You are entitled to answers.
Nicholas Catanoso
Catanoso Computing